About The Author

A 21st Century
VISION and DREAM . . .

Contemporary management principles and technologies should benefit our social and human
needs, not just commercial transactions and business profitability. Inherent within the notion of
what it means to live in the Information Age is the idea that truly useful information will flow
unhindered to those who need it, exactly when they need it, unlike ever before.

Whether it's audio, video, data, text, or graphics, it must be there within seconds of the user's
request to be displayed, analyzed, printed, interacted with, or distributed. It must be accurate
and complete. It can not be restricted, filtered, nor otherwise subjected to political whims, nor
subjected to the discretion of powerful organizations and individuals who do not want damaging
information revealed. Conversely, private information must be strictly protected, and rapidly
advancing Big Brother technologies tightly reigned in.

Most significantly . . . This futuristic vision doesn’t simply apply to travel agency bookings, e-
commerce, realtime stock quotes and the like. It fully encompasses the much broader notion of
unobstructed access by all citizens to everyday events, policies, and administrative issues at the
federal, state, and local levels: education, energy utilization, healthcare, drinking water quality,
crime statistics, law enforcement, school board meetings, airline and trucking industry safety,
public records, retirement programs . . . and all the rest. And for the first time advancements in
distributed communications open up a completely new dimension – direct citizen interaction with
regulators and policy makers, a powerful capability we’ve only just begun to recognize.

Our dream therefore . . . Every organization serving the public must be fundamentally
redesigned to incorporate powerful new Systems of Governance, recognizing that getting there
will require sweeping changes: technically proficient leadership, investment in infrastructure,
elimination of manmade barriers, new media channels, and an overhaul of the legal system.

You Can Make A Difference . . . We obviously have a long way to go. As simple as these
worthy objectives sound, they remain only one citizen’s dream competing in a mixed environment
of Industrial Age leadership skills, entrenched bureaucracies, global challenges, and the historic
opportunities now awaiting us. That's why your help is needed. National media coverage and
program funding are critical for these concepts to flourish and reach critical mass.

I encourage you and your colleges to read this book. Learn how together we can dramatically
improve government and public services at all levels. I’m convinced you will find the ideas
presented as fascinating as I do.

Warmest Regards,

Daniel Wilson - Author

When we look back at the myriad of fiascoes and tragedies that our governments and public
institutions have experienced over the past several years alone, what is so strikingly clear is the
absence of a national vision and goals. Without a long term vision of the capabilities governing
organizations should possess, and implementation goals to guide us, we're much like the
rudderless ship at sea with an incompetent crew at the helm - reacting to the whim of drifting
currents, incapable of navigating where we must.

High on my priority list are the ideals of technically proficient leadership, unrestricted and timely
access to useful public information, strictly protected private information, and strongly regulated
Big Brother technologies - to name a few. Unfortunately we don't hear many serious comments
from today's leaders about important issues like these.

In an effort to spark much needed national debate, the following example is gladly offered for
public discussion . . .