About The Author

Industrial Age Governance presents exciting new ways of looking at daily events throughout society, and
suggests how the traditional administration of government agencies and public institutions can be radically
improved. The underlying premise: extremely powerful process theory and structured information principles
successfully used in manufacturing processes throughout the world can now be adopted for the first time
within government agencies and public institutions. They include many of Dr. Deming’s teachings: systematic
management of critical information, a governing theoretical framework, predict action then monitor the results,
top down management support, continuous improvement, all groups working together as a system, worker
empowerment, and a focus on flexible systems to serve customer needs.

This body of knowledge has benefited diverse manufacturing operations of all kinds since the 1950s, from steel
mills to cereal box factories, and a variety of processes ranging from oven controls to material handling
applications. They are relatively simple ideas, yet fully capable of delivering dramatic results throughout large
organizations when systematically applied. Most importantly, they are universal – not bounded by time,
geography, organizational structure, nor the specific process involved.

In fact, regardless of the particular industry, organization, or process, unprecedented operational
improvements are routinely achievable: increased capacity, improved quality, improved communications,
reduced energy consumption, reduced operating costs, decentralized decision making, and empowered
workforces.

Target Market . . .

A must read book for all current and emerging leaders: elected representatives, staffers, administrators,
media and legal professionals, non-profit activists, education officials, professors, and college students.

The 2000 national elections focused world attention on our political system’s
many weaknesses. Subsequent corporate collapses and auditing
complacencies revealed serious structural conflicts within our accounting
systems. Hundreds of pedophile priests preying on thousands of children
showed just how ineffective current reporting systems really are. Big Brother
technologies aggressively trample our rights to privacy, with the best of
intentions. And in spite of all the political hoopla and billions of dollars spent
on post-9/11 national security, hurricane Katrina starkly exposed our inability
as a nation to effectively respond – even to well known threats and their
predictable aftermath.

Contrary to popular opinion, the Y2K problem is much more than a software
bug and is still very much alive. Technology revolutionizes virtually every
aspect of our lives – new ways of bringing suppliers and sellers together, new
publishing channels, music selection and delivery, distance learning, and
communications – to name a few. Yet paradoxically, despite this revolution
and despite our nation’s vast resources, the ongoing operation of government
agencies and social institutions are not benefiting. We entered the
Information Age decades ago, still outdated systems-of-governance plague
them into the 21st Century. For many reasons they are the last bastions of
the Industrial Age.